Seller Policies

These policies and terms are the document that defines the legal relationship between [Product Platform] and vendors. By using our services, you acknowledge that you have read, understood, and agree to these terms.

  • Platform: Refers to a "productive platform," an online platform that allows sellers to display and sell their products electronically to users online.
  • Seller: Any individual or organization that registers a seller account on the platform to sell products or services.
  • Customer: Any person who uses the platform to browse or purchase displayed products.
  • Product: Any good or service offered for sale by sellers through the platform.
  • Payment Gateway: The third party that provides electronic payment services to the platform.
  • Commission: The percentage that the platform deducts from each successful sale through the platform.
  • The seller is obligated to provide accurate and complete information when creating an account.
  • The platform reserves the right to suspend or delete any account that violates the terms and conditions without prior notice.
  • The seller bears full responsibility for all activities that occur through their account.
  • The seller confirms that the products offered are genuine, conform to specifications, and do not infringe upon any laws or intellectual property rights.The seller bears full responsibility for product quality, after-sales service, and shipping and return policies.
  • The seller is committed to updating order status and responding to customer inquiries within a reasonable timeframe.
  • The platform reserves the right to remove any product or suspend the seller's account in case of violations.
  • The platform charges a fixed commission of 15% (fifteen percent) of the value of each sale made through the platform.
  • The commission is automatically deducted from the order value before the seller's payment is transferred.
  • The remaining payment to the seller is transferred according to the approved payment gateway policy, which may vary depending on the account type and bank.
  • Any additional fees charged by the payment gateway or intermediaries will be deducted from the seller's payment.
  • The seller is responsible for preparing and shipping customer orders within the specified timeframe.
  • A tracking number must be provided for orders, if available, and the products must be delivered in good condition.
  • The seller is responsible for all damages resulting from delays, loss, or damage to products during shipping.
  • The seller must clearly state the return policy on the product page.
  • The platform intervenes in case of a dispute between the customer and the seller, but it is not directly obligated to provide compensation.
  • If the seller is found to be at fault or in violation of regulations, the platform reserves the right to take financial or legal action to protect the rights of both the customer and the platform.

All content, designs, and software used on the platform are owned by the platform's developer.The use or copying of any part of the platform for commercial purposes is prohibited without prior written permission.

  • The platform acts as a technical intermediary between the seller and the customer and bears no direct responsibility for the products, shipping, or warranty.The platform is not liable for any direct or indirect losses resulting from its use.
  • Users are obligated to use the platform in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia.

The platform reserves the right to modify these policies at any time, and users will be notified of any changes via email or through a notification within the platform. Continued use constitutes acceptance of the revised terms.

  • These policies are subject to the regulations of the Kingdom of Saudi Arabia, and any disputes shall be resolved before the competent judicial authorities within the Kingdom.